I am so frustrated with my favorite swap site. I love it, I truly do I have been a member for a long time and in good standing. I have many credits built up 20 or 22 of them. Well there was a complaint made for a situation that happened completely by accident, I am not even totally convinced it happened as it was said to have but assuming it did for now it was NOT done on purpose. Nor do I think it was that big of a deal. I won’t go into to much detail now about it maybe later. *maybe* but lets just say it was blown out of proportion.
Anyways with that complaint having been done my account was frozen. Okay I respect that really, I do, I am not sure what day my account was frozen but I spotted it on Saturday, very early Sunday. I contacted the owners quickly as my site message now said to do, and they got back to me late Sunday night and cited the complaint ect and said they wanted to make CLEAR that I understood and for it not to happen again, ect. Before they re-instated my account. I properly apologized and said YES I am VERY clear and it WILL NOT under any circumstances happen again. Okay they said their piece and I said mine and I agreed to their terms and was apologetic. *IF* the situation happened as stated it was a simple mistake and not done on purpose…humans do make mistakes right?
Well I have not heard a peep about it since. Not a word. Not a we got your email we are working on it. Not a we got your email; your account will be re-instated when. Nothing. Silence on the western front. My Husband (who made the mistake if one was made) even sent off a message apologizing himself for what happened and explaining it in a bit better detail because well my details are bad lately thanks to the Chemo. Nothing. My account is still frozen solid. I had a book I needed to send out, that has now no doubt run out of time and a member will now be upset. I also have books I need to report received so that the member can get their credits, which I cannot do. And I am worried.
Than yesterday, I got an email about a new feature for Tour Guides. I was excited that I got the email because I was like FANTASTIC I volunteer for tour guiding and something new to learn and this must surely mean my account is un-frozen because I got an e-mail. Bingo and I run to my account log in… same message. Contact us…la ti da. So my account is still frozen solid. And I am worried.
Curiously I googled to see if anyone else had an issue like this. Perhaps it is standard to be slow, well the reports I saw were not very favorable. Moreover, anyone who did get their account frozen up like mine and than had silence was eventually informed their account was being closed. NOT GOOD. I have so many credits (which translate to money) and most importantly, I LOVE this site I truly do. I recommend it to everyone I know, and people I don’t know. Heck, we met with a realtor on a fluke to check out something close to us, and she commented on how much she and her Daughter love to read so I of course sent her to my favorite site! Told her it is fantastic and you can save a lot of money on it. Therefore, I am worried, that site is one of the few things I truly enjoy anymore. And now…it might be taken away because of one Mistake?
It feels good to get it off my chest, and I am hoping to be able to write a follow up that says oh whew I worried for nothing and the account is back and working just fine. However, I am not sure I can write that, I don’t know if I will be able to. I sure hope I can though because I LOVE that site I truly truly do.
Now back to your regularly scheduled programs….
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